Refund Policy

Abandoned Cakes happily accepts returns undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address for a store credit (Abandoned Cakes E-Gift Card) within 30 days from the date your order shipped.

Please contact Customer Care here to help process your exchange request.

Items damaged or defective may be returned by contacting Customer Care here within 3 DAYS of delivery.

Final sale items cannot be returned or exchanged.

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items

If you have received a defective item, please contact customer care here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.


Ship Your Return

Start your return process by clicking the Return Portal Link here.

The cost of return shipping, $6.00 for any number of items, will be deducted from your store credit (Abandoned Cakes E-Gift Card).

Once we receive your return, we will refund the purchase amount to a Abandoned Cakes E-Gift Card sent to your order’s email address.

Please allow up to two weeks for your return to be processed.

Returning A Gift

Start your gift return by contact Customer Care here. Customer Care will provide you with instructions on how to process your return.

Once we receive your return, we will refund the purchase amount to an Abandoned Cakes E-Gift Card.