Refund Policy

Abandoned Cakes strives to make sure our candle scent descriptions and notes are VERY CLEARLY and accurately depicted on our website. Due to the made to order nature of our products we do not accept returns on any of our made to order candles. 

Items damaged or defective may be returned by contacting Customer Care through our online chat within 3 DAYS of delivery. Please allow 48-72 hours for a response as we are a small business juggling lots of moving parts :)

Final sale items cannot be returned or exchanged.

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

Defective Items

If you have received a defective item, please contact customer care here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.